Frequently Asked Questions

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Air conditioning works by removing unwanted heat and replacing it with chilled air. The system then absorbs the heat and carries it outside, pushing out the hot air. 

This will include one indoor unit, outdoor unit and remote control. This may also include a wall bracket if you have indicated that you would like the outside air conditioning unit to be mounted above ground level. 

  Yes, the units that we sell have the ability to heat and cool. 

You can have the outdoor unit fitted on any external wall of your property, as long as there is at least a 1-metre space around where the unit will be (no fences or walls). There also needs to be a minimum of 2.5 metres of space between the location of the outdoor unit and your neighbour’s house. For your installation to meet the criteria of a standard installation, it would need to be on the same wall as where the indoor unit is.

 Please look on our website, where we have provided information on our economy range: ‘Samsung CEBU’ and our favourite premium unit: ‘Samsung Windfree™ Comfort’. If you have a different make or model that you would prefer, please let us know, and we may be able to supply and fit this instead. We can also recommend an air conditioning unit based on the answers you have given us, which will be tailored to your lifestyle and property needs. 

A standard installation should take a maximum of a day; however, if there are unforeseen complications, it may take longer. The installer will keep you informed on the day if any complications arise. 

If you purchase a smaller air conditioner for a large room, it will use more energy, resulting in higher electricity bills without achieving the desired temperature.  If the unit is larger than recommended, it will cool the room down quicker, but it won’t have enough time to remove all the moisture in the air fully. This may result in a cold but humid room. It is really important to get the right air conditioning unit suited to the room’s size and how much sunlight it receives. 

This rating is used to measure the cooling capacity of the air conditioning unit. The higher the BTU, the more powerful the unit is.